Drive-Thru Etiquette…

I’ve been loathe to use this blog as a personal sounding board, wanting it to remain quasi-professional… but after years of either working in the service industry or watching others making use of those services, I’ve kinda put together a personal list for Drive-Thru Etiquette that I’m finally going to share with the greater world.

1) If you don’t know what you want, please either pull to the side or pull around rather than hem and haw for several minutes while the line grows behind you.  Figure out what you want, then pull up to order.

2) “I want the special” likely isn’t sufficient information for your server.  Please elaborate rather than ask the poor sot to guess.

3) If you are ordering for more than four people, please go inside rather than hold up the line for ten minutes or more just because you are too lazy to get out of your car.

4) Don’t say, “It doesn’t matter” when you’re given a question.  The people trying to serve you aren’t paid nearly enough to try and figure out what you’d like more.  I know it’s hard to think, but give a shot.

5) When a server greets you (either in person or at a speaker), the proper response isn’t silence.

6) Don’t change or add to your order at the payment window.  You were likely given no fewer than three opportunities to change your mind before you even pulled up.  And especially don’t try to change your order after you’ve paid.

7) You’re not being slick or smart asking for a water after you’ve paid and gotten your food.  If the company charges for water, they aren’t gonna give you a complimentary one just because they don’t want to ring you up again.  Chances are, you’re just getting free water they are more than willing to give as it is.  You just look like a tool.  Stop.

8) If you can’t read the menu board… go home, get your glasses, then come back.  I don’t want to share the road with you if you are so damn blind that you can’t read.

I think if we strive to follow these simple rules, that the process of getting what you’re looking for will be smoother and more enjoyable for you, the servers, and most importantly the people waiting behind your stupid ass.

Thank you.

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